Privacy Policy

Onslow Stoneworks INC. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information submitted through our website, forms, communications, and digital platforms.

Information We Collect

We may collect the following types of information when you interact with our website or contact us:

  • Name, email, phone number, and address

  • Project details submitted through our contact forms

  • Communications sent to us via email or SMS

  • Website usage data such as traffic patterns, device information, and analytics

  • Cookies and tracking data through Google Analytics

How We Use Your Information

We use collected information to:

  • Communicate with you regarding projects, appointments, scheduling, or updates

  • Provide estimates, customer service, and general business communications

  • Send SMS notifications and marketing messages (only to those who have opted in)

  • Improve our website, services, and customer experience

  • Analyze site performance via Google Analytics

  • Comply with legal or regulatory obligations

How We Share Your Information

We do not sell or share personal data with third parties for marketing purposes.

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Information may be shared only when necessary for:

  • Service providers performing work on our behalf (hosting, analytics, etc.)

  • Legal compliance, safety, or fraud prevention

  • Completing communications or services requested by you

SMS Data Privacy

We do not share, sell, or transfer SMS consent information, mobile phone numbers, or SMS-related customer data to third parties or affiliates for marketing purposes.

Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.

 

SMS Terms & Conditions

These Terms & Conditions explain how SMS communication works when you opt in to receive text messages from Onslow Stoneworks INC.

1. SMS Consent Communication

By opting in to receive text messages, you consent to communications from us at the phone number provided. Information obtained through SMS consent will not be shared with third parties for marketing purposes.

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you choose to receive SMS messages from Onslow Stoneworks INC., you may receive messages related to:

  • Conversational purposes
    • Example: “Hello, this is… Reply STOP to opt out of SMS messaging from Onslow Stone Works INC.”

  • Appointment confirmations or updates

  • Project scheduling

  • Installation updates

  • Estimates or billing-related communication

  • Customer service responses

  • Follow-up requests

  • Inner office communications
    • Example: John, did you hear back from [Client] regarding the quote we sent?

This list is intentionally broad to cover all potential communication types.

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your project needs, scheduling, or promotional opt-ins.  The types of messages you may receive are outlined in #2 above. 

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Onslow Stoneworks INC. in the following ways:

  • Checking the SMS consent checkbox on our website forms

  • Filling out forms where SMS consent is explicitly requested

  • Verbally, during a conversation
  • By filling out a paper form

No one is subscribed without their voluntary opt-in.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at:
Email: [email protected]
Phone: (252) 663-0784
Website Contact Page: https://onsbak.infostreamhosting.com/contact/ 

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
  • Message frequency may vary.


Contact Us

If you have any questions about this policy or your data privacy, please contact us:

Onslow Stoneworks INC.
[email protected]
(252) 663-0784